1. Operator and scope
Rhodos Club is operated by IMPACT ALPS, a French société par actions simplifiée (SAS), trading as Les Rhodos. SIREN: 978 140 432. SIRET: 978 140 432 00011. Registered and correspondence address: 18 Rue du Bourg, 74110 Morzine, France. Contact for the club, support and privacy requests: Carl Fithon, carl@morzinelets.com. Public website: https://www.rhodoshotelmorzine.com/. Publication director: Carl Fithon. These terms cover the Rhodos Club customer application and membership service at Les Rhodos. They do not replace hotel booking, cancellation, restaurant, bar, transfer or other separately purchased service terms. The app is a customer companion for Hotel Guests and Seasonaires; the staff website is for authorized staff and administrators. Membership does not create an employment relationship or staff access.
2. Joining and your choices
Membership registration has no 18+ threshold. Use your own email address, verify it and provide accurate first and last names, date of birth, phone number and customer group. Keep your password private. Your country, city and interests are optional. A membership photograph is not required for registration or account access, but is required to redeem benefits using a QR pass. Do not submit identity documents, other people's photographs or sensitive information about health, religion, political beliefs or sexual life in profile fields.
Before creating an account, accept these terms and acknowledge that the Privacy Notice is available and has been read. Acknowledgement is not consent to all data uses. If you decline, do not complete registration. Existing members who decline the current terms cannot continue using membership features; they can still use the account controls to request their data, delete their account or sign out. Signing out or uninstalling does not delete the account.
Email marketing and personalization are separate, optional choices, off unless selected. Refusing or withdrawing either does not prevent core membership, ordinary group benefits or access to your data rights. No choice authorizes unrelated marketing, sale of data or unlimited use of information.
3. Customer groups, access and offers
Select Hotel Guest or Seasonaire accurately. Once your email, required profile and current required legal choices are complete, you can enter the customer app. Your group determines which published benefits you can see. Only authorized staff can correct an established group. Ask staff to correct an error; do not create duplicate accounts to obtain another group's benefits.
Specific offers can require a valid flyer code, membership entitlement, staff age check, date or time window, participating venue, or remaining usage allowance. A flyer is subject to its displayed validity and group. Benefits are personal, cannot be exchanged for cash and cannot be sold or transferred. The app records claims, redemptions and staff corrections. Dates and offer schedules use Europe/Paris time. An expired or withdrawn offer is unavailable; future offers and discount levels are not guaranteed. An app offer does not override mandatory consumer rights or a separately confirmed contract.
4. Passes and fair use
Present the live pass in the app. Staff verify it online and compare your membership photograph for QR redemption. A photograph is required to redeem benefits using a QR pass. Staff may also ask for appropriate proof of eligibility. Copied, shared, expired or previously consumed codes do not establish entitlement. A valid pass does not guarantee a particular discount or admission. Ask staff about a discrepancy before relying on an offer.
We may require a physical age check for alcohol-related benefits. A birth date or app pass is not official proof of age. Staff may refuse service where required by law or justified by safety. Do not upload identity documents to the app. Do not share credentials, impersonate another person, automate false redemptions, interfere with security or misuse other people's information.
5. Hotel information and purchases
The app supplies hotel guides, published opening hours, events and contact details. Staff may update these as arrangements change; contact the venue about urgent or time-sensitive matters. Links, calls and email actions can open another provider's service, which has its own terms and privacy notice. Do not use the app as an emergency service.
The current customer app and staff workspace do not take payment, issue till receipts or provide a shopping basket. Purchases and bookings remain separate. Historic participating purchase records may still exist in the club database and are covered by the Privacy Notice. A club record is not necessarily a complete spending history or a fiscal receipt. Ask staff to investigate an incorrect redemption.
6. App licence and availability
Subject to these terms and applicable store rules, you may use the app for your own lawful membership purposes on devices you own or control. Rhodos and its licensors retain their rights in the software, branding and content. You retain rights in your photograph and grant only the permission needed to store, display and process it for the membership purposes described in the Privacy Notice; this does not authorize promotional publication of your image.
For a copy obtained from Apple, Apple's Standard Licensed Application End User License Agreement applies to the app licence where no separately approved custom licence is supplied: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. These membership terms govern the club service and do not reduce mandatory store or consumer rights. Apple and Google are not parties to the membership agreement and do not operate Rhodos benefits. Contact the club about service support and complaints.
An internet connection and a supported device are required for account and pass verification. Maintenance, security updates or network failure can interrupt access. We take reasonable care in operating the service but cannot promise uninterrupted availability. Nothing excludes liability that cannot legally be excluded, or removes statutory rights concerning digital services, personal data or purchases.
7. Suspension, changes and ending membership
We may restrict access where reasonably necessary to investigate misuse, incorrect eligibility or a security incident. We will explain the reason where lawful and practicable. Contact the club to request human review and correction. Restriction does not remove your privacy rights.
Updated documents have separate versions. A new required terms version or Privacy Notice must be reviewed before continued membership access. New optional purposes require a separate choice; old consent is not silently extended. We will not treat a future change as permission for previously undisclosed processing.
You may leave by using Account → Delete my account and confirming your current password. If you cannot use the in-app controls, contact carl@morzinelets.com for account-deletion assistance. You can also request deletion without reinstalling the app at https://app.rhodoshotelmorzine.com/delete-account. Active staff assignments must first be removed by an administrator. Deletion ends membership access; the Privacy Notice explains what is removed and what operational records can remain.
8. Questions, complaints and applicable rights
Contact the club using the details above for membership, privacy or support questions. Explain the issue without sending passwords or identity documents by ordinary email. You may exercise rights and use the courts or competent consumer dispute mechanisms available under applicable law. These terms do not impose exclusive jurisdiction or waive protections in your country of habitual residence. Privacy complaints can be submitted directly to the competent supervisory authority, including the CNIL in France.